Learning Programs

Virtual Engagement of Children, Youth, and Families (Virtual Course)

A Best Practice Approach for Child Welfare and Juvenile Justice Professionals

About Virtual Engagement of Children, Youth, and Families

The COVID-19 pandemic has created a need for a shift in practice for our child welfare and juvenile justice staff serving the children, youth and families in NYC. This crisis has required staff to conduct video-conferencing when face-to-face contacts are not viable. While the platform may be different the responsibility to promote safety, permanency and well-being has not changed. This 180 minute course provides learners with the opportunity to explore tips and strategies necessary to gather information virtually to support assessments and informed decision making. Learners will also participate in a simulation where they will receive coaching and practice using the skills and strategies discussed to support strengths-based engagement and virtual information gathering.

Who Should Attend?

This course is designed for all direct service staff in Child Welfare and Juvenile Justice.

Benefits of the Program

Particpants will: 

  • Recognize that while the platform to gather information for their assessments has shifted, their responsibilities to promote safety, permanency and well-being has not. 
  • Be exposed to tips and strategies that will enhance their abilities to engage and gather information virtually. 
  • Get an opportunity to practice and receive coaching during a simulated interview.

Course Prerequisites

Prior to attending this course, learners are required to have completed: 

The Motivational Interviewing learning program offered through the ACS Workforce Institute, or an equivalent.

Course Components

Once enrolled in the course, learners will complete: 

  • An interactive, three-hour virtual instructor-led workshop

Completion of all components is necessary to receive a Certificate of Completion.

Continuing Education Units

There are no CEUs associated with this course.


To register for this course, please log in to Cornerstone. For assistance or more information about the ACS Workforce Institute, please contact the Help Desk at [email protected] or call (212) 748-1898. Visit our website at www.nycacstraining.org.

Upcoming Dates

Full Calendar Here