Learning Programs

Virtual Engagement of Children, Youth, and Families (Virtual Course)

A Best Practice Approach for Child Welfare and Juvenile Justice Professionals

About Virtual Engagement of Children, Youth, and Families

The COVID-19 pandemic has created unprecedented challenges for our child welfare and juvenile justice systems in serving our children, youth and families. Face-to-face engagement and connections with those we serve are critical measures for assessing safety and ensuring appropriate service provision. This crisis has challenged us to become creative, innovative and thoughtful in adapting and finding other ways to initiate and maintain strengths-based engagement connections that are essential for child safety and family well-being. The ACS Workforce Institute has designed this Virtual Engagement course to highlight the importance of video-conferencing when face-to-face contacts are not viable and to demonstrate and simulate best practice approaches when conducting a virtual contact with children, youth and families. In this course, participants will have the opportunity to learn and practice new strategies to consider when engaging with children and families virtually and reflect on past learning of Motivational Interviewing to continue strengths-based engagement when meeting virtually.

Who Should Attend?

This course is designed for all direct service staff in Child Welfare and Juvenile Justice.

Important Information

  • Learners are required to have taken Motivational Interviewing: A Strengths-Based Practice prior to attending this course.
  • Learners must complete Module 1 prior to attending Module 2 and will receive a Certificate of Completion upon completion of both components of the program.
  • Completion of two virtual modules and attendance at virtual sessions will be verified and captured in Cornerstone.

Continuing Education Units

There are no CEUs associated with this course.


To register for this course, please log in to Cornerstone. For assistance or more information about the ACS Workforce Institute, please contact the Help Desk at [email protected] or call (212) 748-1898.

Upcoming Dates

Full Calendar Here