Learning Programs

Building Coaching Competency

A Learning Program for NYC Child Welfare and Juvenile Justice Professionals

About Building Coaching Competency

Across the country, child welfare agencies are turning to coaching as an integral component of supervision with direct service staff. The ACS Workforce Institute has designed this learning program to strengthen the coaching skills of anyone in the sector who holds a supervisory position by introducing coaching strategies to integrate into supervision with staff.

In this course, participants will have the opportunity to practice each of the six coaching skills and six coaching steps that have been adapted from the coaching approach of the Atlantic Coast Child Welfare Implementation Center.

Who Should Attend?

This program is designed for child welfare and juvenile justice supervisors and managers or anyone who has the responsibility to guide and continually improve the performance of direct service staff.

Benefits of the Program

  • Supervisors and managers learn and practice effective strategies to create a collaborative, strengths-based culture to support their staff.
  • The integration of coaching strategies into supervision builds confidence, boosts morale, and encourages critical thinking skills among staff members.
  • The program introduces skills and concepts that contribute to the longterm professional development of supervisors and staff.

Course Prerequisites

Prior to attending this course, learners are required to have completed:

  • An online pre-test accessed through the Cornerstone Learning Management System.
  • A 30 minute, interactive, online eLearning module.

Course Components

Once enrolled in the course, learners will complete:

  • An online pre-test accessed before the day of class.
  • A one-hour, interactive, online eLearning module.
  • An interactive, two-day instructor led workshop.
  • An online post-test.

Completion of all components is necessary to receive a Certificate of Completion. The program also includes follow up coaching support to ensure effective implementation. Learners are not required to have prior formal coaching experience or training.

Continuing Education Units

The New York City Administration for Children’s Services is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0402. This course is 14 contact hours/1.4 CEUs. CEU credit is contingent upon completion of all course components.

“I loved everything about this program! It completely changed my opinion about my role as a supervisor.”

—Building Coaching Competency Participant

Upcoming Dates