Learning Programs

Advanced Coaching Phase I: Skill Refreshers (Virtual Courses)

A Learning Program for NYC Child Welfare and Juvenile Justice Professionals

About the Advanced Coaching Phase I: Skill Refreshers Virtual Training

The Skill Refreshers are a series of specialized learning programs that highlight each of the coaching skills. There are a total of five Skill Refreshers: presence & listening; reflecting/clarifying; questioning; feedback; and accountability. Participants will practice each skill in order to gain proficiency and confidence in using the coach approach with their staff. Sessions are 90 minutes.

Who Should Attend?

Any child welfare and juvenile justice supervisors and managers who have attended the two-day Building Coaching Competency learning program OR the one day Building Coaching Competency virtual learning program AND have completed at least one Coaching Collaborative should attend this program.

Important Information

  • Completion of eLearning modules and attendance at virtual sessions will be verified and captured in Cornerstone.

Continuing Education Units

There are no CEUs associated with this course.


To register for this course, please log in to Cornerstone or email the coaching mailbox at [email protected]. For assistance or more information about the ACS Workforce Institute, please contact the Help Desk at [email protected] or call (212) 748-1898.

Upcoming Dates

Full Calendar Here